Aiia Swim

Swimwear, for the sea

Our story

Custom designs from the east coast of Australia. With a key focus on quality, luxury and inclusivity, feel like the ‘it girl’ in Aiia Swim.

The aiia standard

We strive for quality, and so should you. With each piece curated by our team, we aim for unique designs made from durable, comfortable fabrics.

she is SOLI

MARA

Frequently asked questions

EXCHANGES:

For hygiene purposes, we do not allow returns for ‘change of mind’. We can provide an exchange or store credit, if your item is under the appropriate ‘Exchange Condition’ (defined below) to comply with our exchange policy.

All original shipping charges will NOT be refunded and you are responsible for the charges of exchange shipping. ONLY in the instance the garment is faulty, the cost of returning the goods will be covered.

All exchanges must be requested within a 30 day period of receiving your garment.

How do I exchange?

For all exchanges, please submit a form through our ‘contact’ portal and provide the following details:

⁃ Full Name

⁃ Original order number

⁃ Reasoning for exchange (wrong size, style change, change of mind or faulty)

⁃ Request for an exchange or store credit.

Please allow up to 5 business days for our team to respond to your request. You will then receive a confirmation email, where the shipping guidelines will be attached, once the return exchange is approved.

*We are NOT responsible for any lost or damaged items when returning your garment*

INTERNATIONAL RETURNS

All duties and tax (including VAT) payments that are required, will NOT be subject to a refund or store credit. Please allow up to 5 business days for our team to respond to your request. All international returns will be required to pay for return shipping.

REFUNDS

Refunds will be offered to faulty items.

All returns will be dealt with within 5 business days once the item has been received and inspected. An email will be sent once the return has been received, where we will inform you whether your request has been accepted or rejected. If you are approved all refunds will be processed through the original payment method.

How long will my refund take?

Depending on your payment method, please allow up to 7 business days for your refund to be processed.

We are not responsible for any delays in payments. Please note, if 7 business days have passed and a refund has still not processed into your account, please contact your bank and contact our team via the ‘contact portal’.

STORE CREDIT

Should a store credit be requested, a store credit ‘code’ will be issued via email. Please note, store credits are valid for 12 months from the date of issue and at no point can be refunded. At the end of the 12 months, the store credit will expire and cannot be reclaimed or refunded.

Please allow up to 5 business days for your store credit to be issued.

EXCHANGE CONDITION

Items must be exchanged within a 30 day period of receiving your garment.

To be eligible for an exchange, the garments must be returned in the original condition.

Original condition means the tags and hygiene liner must still be attached and garments must be unwashed and unworn.

The garments must be returned in the original packaging. Items will be rejected if they do not meet these conditions.

Rejected items

We will not accept garments that are returned with the following issues:

⁃ Hygiene liner and tags not attached

⁃ Have a distinct odour (such as perfumes or body odour)

⁃ Stains or blemishes on the garment

⁃ Signs of wear and tare

⁃ Covered in animal hair

⁃ Washed or used

All items are throughly inspected before any action is taken and the return is processed. If the items being returned do NOT comply with our standards in our returns conditions, your request will be rejected and you will NOT be issued a refund.

FAULTY ITEMS

On the rare occasion you receive a faulty item, please contact us within 24 hours of receiving your order via the ‘contact’ portal.

Please note, any damages due to an accident, wear and tear or failure to care as per care instructions will not be considered faulty and therefore a refund, store credit or exchange will not be accepted.

We do not take any liability for the condition of the item once it is received and used by you.

SALE ITEMS

All sale items CANNOT be returned nor exchanged, as they are considered final sale. FREE gifts and PROMOTIONAL garments CANNOT be returned, exchanged or credited. The original postage cost will NOT be refunded when the return is made.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

For example, our size small has the following dimensions:

Waist: 62cm

Hip: 68cm

If you are unsure of sizing, we recommend sizing up, however most of our garments are true to size.